Troubleshooting common issues

When THOR ® App not working or showing “error decline”, start by updating to the latest app version and restarting your device. If transactions fail, verify the destination address and sufficient gas. For verification issues (“Can't verify THOR ® wallet”), review KYC steps in the Help Center and confirm documents meet size/format requirements.

FAQ

Q: How do I perform THOR ® Login?

A: Visit thorwallet.com, choose Web / Mobile login, then authenticate via seed phrase, hardware wallet or WalletConnect.

Q: My THOR ® Login not working — what now?

A: Update the app/browser, clear cache, confirm network/RPC settings and reimport your wallet using your seed phrase (only on trusted devices).

Q: How to recover a lost THOR ® account?

A: Use your recovery seed phrase or hardware device. If you lost 2FA, follow the account recovery steps in the official Help Center link.

Q: How do I reset THOR ® 2FA?

A: Visit the 2FA reset page in support; you'll be guided through identity and ownership verification. Contact support if automated flow fails.

Q: Why does THOR ® show "Error connecting" to an exchange?

A: Check wallet permissions, paired network, and that the exchange supports your chain. Re-authorize the connector and retry.

Q: Where is THOR ® Help Center?

A: Official support and guides are at thorwallet.com/support.

Conclusion

THOR ® Wallet combines modern UX, multi-chain access and robust safety features. For login issues, follow the troubleshooting checklist, use official recovery flows, and rely only on the official support pages linked above. Keep backups offline and prefer hardware wallets for high-value holdings.